Refund and cancellation policy
Mistakes happen. Tell us within seven days and we will return the money without argument.
Refunds
If you donated in error — wrong amount, duplicate transaction, or a payment you did not intend — write to info@littleflowerleprosy.org with your receipt number within seven days of the transaction. We process the refund to the original payment method within seven working days.
After seven days
Beyond seven days the amount has usually been committed to a specific patient's treatment. Write to us anyway — we will look at your case individually.
80G certificates
If a refund is issued, the corresponding receipt and 80G certificate are cancelled and must not be used for a tax claim.
Failed payments
If money left your account but no receipt reached you, the transaction did not complete on our side. Razorpay auto-reverses these within five to seven working days. Send us the payment reference and we will follow it up for you.